Terms of Service

1About Booking Sathi

Booking Sathi (“Booking Sathi”, “we”, “us”), based in Nepal, runs an online marketplace at bookingsathi.com and in the Booking Sathi apps (the “Service”). The Service lets travellers (“guests”) find and book accommodation offered by hotels, homestays, resorts, lodges and other properties (“properties” or “partners”).

Booking Sathi does not own or run the properties listed. When you make a booking, you enter into an agreement directly with the property for your stay. We provide the platform, process your booking and support you and the property.

By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2Your account

• You must be at least 18 years old and able to enter into a binding agreement to create an account or make a booking.
• Give accurate information and keep it up to date. You are responsible for bookings and activity on your account.
• We sign you in with one-time codes sent to your email, or through Google, Apple or Facebook if you choose. Keep access to your email secure and never share a sign-in code. Booking Sathi and properties will never ask you for one.
• You can delete your account at any time in Settings, except while you have an upcoming or ongoing stay. What happens to your data is explained in our Privacy Policy.

3Making a booking

• Instant bookings are confirmed as soon as you complete checkout and we show you a confirmation.
• Booking requests are sent to the property, which may accept or decline within the time shown. Your booking is only confirmed when the property accepts it and we tell you so.
• Before you book, check the property details, room, dates, guests, price, cancellation policy and house rules. By booking, you accept them.
• Rooms are held for a short time while you complete checkout. If the time runs out, the room may be released and the price may change.
• Book only for yourself or for people you are authorised to act for, and give the lead guest’s correct details.

4Prices and payment

• Prices are shown in Nepali rupees (NPR) unless stated otherwise. The total shown at checkout includes the taxes and fees we are told apply, and is the amount for your booking.
• Prices are set by properties and can change until you book. Once your booking is confirmed, the confirmed price applies, unless you change the booking.
• At present you pay at the property. The property collects payment, and may ask for a deposit or for payment at check-in according to its policy shown before booking. Booking Sathi does not charge your card.
• Never pay a property outside Booking Sathi before your stay because of a message, link or phone call. Payments made outside the booking are not protected by us. Report such requests to us.

5Cancellations, changes and no-shows

• Each booking has the cancellation and no-show policy shown before you booked and in your booking details. That policy decides whether a cancellation is free or a charge applies.
• You can cancel or ask to change a booking in Trips. Changes depend on availability and may change the price.
• If you do not arrive and do not cancel, the property may treat the booking as a no-show and apply its no-show policy.
• If a property cancels your booking or cannot host you, we will tell you and help you find an alternative where we can. Any refund owed is handled according to the booking’s policy and applicable law.

6During your stay

• Follow the property’s house rules, check-in and check-out times, and occupancy limits.
• Under Nepal law, properties must record guest identity. Bring a valid ID document (passport, citizenship certificate or other accepted ID) for each guest as the property requires.
• You are responsible for damage caused by you or your guests beyond normal use, as the property’s policy describes.
• The property is responsible for the accommodation, its condition, safety and the services it provides. If something is wrong, tell the property first, and contact our support if it is not resolved.

7Promotions and rewards

• Discount codes, deals, referral rewards and reward credit come with the conditions shown with each offer, such as eligibility, minimum spend, dates and limits.
• Rewards have no cash value, cannot be transferred or sold, and may expire. Unused reward credit is lost if your account is closed.
• We may cancel rewards or bookings obtained through fake accounts, self-referrals, misuse or fraud, and we may change or end a promotion for the future.

8Reviews, messages and content

• Reviews must be about a real stay, honest and in your own words. No offensive, misleading or personal content, and no reviews in exchange for payment or benefits.
• You keep ownership of what you post, and give Booking Sathi a non-exclusive, worldwide, royalty-free licence to display, adapt and share it in connection with the Service.
• We may moderate, hide or remove content that breaks these terms or the law. Properties can reply publicly to reviews.
• Messages are for questions about stays and bookings. Before a booking, messages containing phone numbers, emails, links or payment requests may not be delivered, to protect you from fraud.

9Acceptable use

You must not:

• break any law, or use the Service for fraud, money laundering or any harmful purpose;
• make fake bookings, post fake listings or reviews, or impersonate anyone;
• harass, threaten or discriminate against properties, guests or our staff;
• arrange payment outside Booking Sathi to avoid the platform or its fees;
• scrape, copy or resell the Service or its content, or access it by automated means without our permission;
• interfere with the security or operation of the Service, or try to access accounts or data that are not yours.

10Properties and partners

If you list a property, these terms apply together with the partner terms you accept when your property joins Booking Sathi, which cover commission, statements, payouts and verification. In particular, you agree to:

• hold every licence and registration needed to operate your property and accept guests in Nepal;
• keep your listing, photos, prices, availability and policies accurate and up to date;
• honour confirmed bookings at the price and conditions the guest booked, and treat guests fairly and without discrimination;
• use guests’ personal information only to provide their stay and meet your legal obligations, and keep it secure;
• keep payments and guest communication about Booking Sathi bookings on the platform, and pay the commission and fees that apply to your bookings.

We review and verify properties before they are published, and we may pause, correct or remove a listing that is inaccurate, unsafe or breaks these terms.

11Our responsibility

• We work to keep the Service accurate and available, but we cannot promise it will always be uninterrupted or error-free. Property information comes from the properties themselves.
• Because the property provides the accommodation, Booking Sathi is not responsible for the property’s acts or omissions, the condition of the accommodation, or events during your stay, except where we caused the problem.
• To the extent the law allows, we are not liable for indirect or consequential losses, or for events beyond our reasonable control (such as natural disasters, strikes, road closures or government action). Where we are liable, our total liability for a booking is limited to the amount of that booking.
• Nothing in these terms limits any right you have under Nepal’s consumer protection laws that cannot be limited by agreement.

12Suspension and closing accounts

We may limit, suspend or close an account, cancel bookings or remove content if we reasonably believe there has been fraud, misuse, a safety risk or a serious or repeated breach of these terms. Where appropriate we will tell you why and give you a chance to respond. You may stop using the Service and delete your account at any time.

13Governing law and disputes

These terms are governed by the laws of Nepal. If you have a problem, please contact us first so we can try to solve it. If we cannot, disputes will be decided by the competent courts of Kathmandu, Nepal, unless the law gives you the right to bring a claim elsewhere.

14Changes to these terms

We may update these terms as the Service or the law changes. We will change the date at the top, and if the changes are significant we will tell you in the app or by email before they take effect. Bookings already confirmed stay under the terms that applied when you booked.

15Contact us